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Hdkwv handles bath-accessory return requests through one written review so the ordered wash body, attached grip or cord, visible hygienic condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Bath-pouf, sponge, and wash-ball returns are assessed as complete personal-care products. Every listed wash body, integral hand band, hanging cord, center binding, and care card must remain together in the supplied quantity and original construction. For bath-pouf and wash-ball orders, support review may refer to dry dimensions, material, petal, pore or knot structure, center binding, grip band, hanging cord, seam or braid condition, supplied pieces, unused hygiene condition, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because these products contact the body and are used wet, an eligible non-defective return must remain unused, dry, clean, odor-free, and free from water, soap, cleanser, foam, skin contact, hair, cosmetics, oils, staining, washing, swelling, softened fibers, compressed pores, stretched elastic, opened seams, loosened bindings, shifted knots, fraying, residue, or modification. A customer may unpack, count, and visually inspect the dry product without wetting, soaking, washing, testing on skin, or adding cleanser.
Repack an approved bath-accessory return in its original dry, uncompressed state. Protect terry petals from crushing and pulled seams, keep a porous sponge sphere from pressure or moisture, and preserve a braided knot, hand band, hanging cord, and center binding without stretching or twisting them. Place the unused product in a clean breathable paper sleeve inside one sturdy outer carton, with no soap, liquid, fragrance, direct adhesive, or heavy object against the wash body. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect returned personal-care items and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@hdkwv.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 6588 Raim Ct, Orlando, FL 32818, United States.
In the first email, identify the SKU and exact wash-body format. State whether the request concerns dry dimensions, terry petal count, seam, center disk, hand band, porous sponge body, center cord channel, braid, knot crossings, hanging loop, thread binding, visible delivery damage, or a missing care card. Clear photographs of the complete dry product and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available bath-accessory format after the original complete unused product is approved for return. Material, dry texture, dimensions, grip, hanging method, cleaning, drying, replacement guidance, price, and product net weight can differ and should be reviewed before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@hdkwv.shop or +1 (331) 273-2506. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).